Return and Refund Policy for Das House Online Grocery Store

Effective Date: 15-June-2023

1. Returns and Refunds

1.1 At Das House, we strive to provide you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we offer a return and refund policy subject to the terms and conditions outlined below.

2. Eligibility for Returns

2.1 To be eligible for a return, you must meet the following criteria:

a. The product must be in its original condition and packaging, unopened, and unused.

b. Perishable items, such as fresh produce or dairy products, cannot be returned unless they are damaged or expired upon delivery.

c. The return request must be made within 24 hours from the date of delivery.

3. Return Process

3.1 If you wish to return a product, please follow these steps:

a. Contact our customer support team at [email protected] within the specified return period and provide your order details and reason for the return.

b. Our customer support team will guide you through the return process and provide you with instructions on how to return the product.

c. Ensure that the product is securely packaged to prevent damage during return shipping.

d. Ship the product back to us at the address provided by our customer support team. You will be responsible for any return shipping costs.

4. Refund Process

4.1 Once we receive the returned product and verify its eligibility for a refund, we will initiate the refund process.

4.2 The refund will be processed based on the original payment method used for the purchase unless otherwise agreed upon.

4.3 Refunds may take up to 7-15 business days to reflect in your account, depending on your payment provider's policies.

5. Non-Returnable Items

5.1 Certain items are non-returnable and non-refundable, including:

a. Perishable items that are not damaged or expired upon delivery.

b. Products that have been opened, used, or tampered with.

c. Items that are not in their original condition or packaging.

6. Damaged or Defective Products

6.1 If you receive a damaged or defective product, please contact our customer support team within 24 hours of delivery, providing details and photographic evidence of the damage or defect.

6.2 We may request additional information or arrange for the return of the damaged or defective product, depending on the circumstances.

6.3 Once we receive and verify the damage or defect, we will offer you a replacement product or a refund, as per your preference.

7. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at [email protected].

By using the Das House Online Grocery Store, you acknowledge that you have read, understood, and agree to the terms of this Return and Refund Policy.